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2012 Unconference. Are you engaged? Connecting customers, community and employees
Wednesday, 27 June 2012 from 09:30 to 16:30 (BST)
London, United Kingdom
We invite you to join us to transform how your people treat these connections.
Businesses are not born legendary - they have to build and form around the passions and behaviours of their people. Founder led businesses may have an advantage, but many people work in or with large corporate businesses that don't feel quite like Amazon or Apple.
Great companies are driven by more than money. Great customer experiences and fabulous people engagement are linked. Great businesses have a real purpose that drive passion and care, energy and difference. And that purpose drives value for customers, staff and stakeholders.
So what can you do to change your environment? Influence your colleagues and jolt your company so it is as stong and as joined up as the leading lights? Can it become on of the great places to work and how?
Start by charging your batteries, kick starting your brain cells and joining in the conversation at out Unconference.
Our “Stop Doing Dumb Things” (#SDDT) Unconference last year was such a success: "A real inspiration... I left SDDT with so many fresh ideas, so much future hope!" We decided to do it again - even better!
If you weren't there last year, our Unconference is a participative, collaborative learning experience with no event sponsors, no selling and no long presentations. You will meet with fellow practitioners and experts and discuss issues and opportunities that are important to you. It's collaborative. If you have something you would like to address, then please suggest it.
The day will be made up of:
· Free flowing discussion groups based around subjects as suggested by the attendees in the lead up to the unconference and on the day itself.
· 7-minute, expert presentations about what’s new to generate fresh dialogue.
· We’ll have a debate to add more excitement, “Is HR good for engagement?” Yes. No. Maybe? You’ll hear strong views and strong challenges. Debate can often be an entertaining form of dialogue.
The speakers and facilitators on the day will include:
Ben Willmott, Head of Public Policy, Chartered Institute of Personnel & Development on leadership.
We all know how important leadership is for an organisation to be engaging, but what does leadership look and feel like? And where do you find it? Is it in the board room, in the open plan office, or on the shop floor? Maybe it’s all three and more. Ben will start the conversation by sharing some research and ideas to stimulate our conversation on engaging leadership.
When it comes to creating an engaging organisation, HR should be the oil in the wheel. So why is it that HR departments spend most of their time dreaming up dumb policies and procedures that forget what the H in HR stands for? Why is it that employees and managers alike feel they have a relationship with HR that is more about being told what not to do, when what we need and want is someone who supports us with those aspects of our careers and support infrastructure that we have decided are important to us? Neil will share some thoughts and experiences to stimulate our debate on what action HR needs to take to help create an engaging environment which connects employees and customers and helps us to do the best work we can.
The best customer experiences flow from the best employee experiences, it's a simple as that. And we know simple isn't always easy, so how is it really done? Redgate Software has featured in the Sunday Times top 100 best small businesses to work for every year since 2007, and has been winning customer and industry awards since before that. Pete Peart will talk briefly to us about what actually goes on inside the company that makes such great work and great service happen. Then it’s over to you to think about how you can make work better for your company and customers.
Neil Jervis, Director of recruitment firm and community interest company Resonate on regenerating communities through business.
Contact Centres save the country! A hippy/trotskyist vision.
Take advantage of the pending perfect storm. UK consumerism shrinks and contact centre advisor attrition rates rocket as citizens become ever more hateful of corporations. The underclass grows as do the welfare and social justice bills as our society degenerates. Politicians have the appetite to save the county but only your companies have the power and the finance…but do YOU have the appetite. Huge markets will open up in the BRIC countries who’d love to phone contact centres in the UK. But there aren’t enough advisors. Stop playing about with greenwash - recreate communities through funding education, sports and media programmes – engage the disenfranchised under-class and turn them into your advisors of tomorrow. And win back your owners’, employees’ and customers’ trust in the process.
Sign up to our LinkedIn group and start exploring and shaping the event. When you’re ready, buy a ticket here.
June 27th 2012 – 9.30am until 4.30pm (and please join us for drinks and networking afterwards).
The Spring, Vauxhall Gardens, London.
To learn. To share. To innovate. To create lasting value. To make work better. Because you really care.
Any leader or manager who really cares about their people, customers, company or society - and your own development of course!
Want to be involved in setting the agenda?
If you’d like to talk to us, please contact us by email or phone:
Doug Shaw - 07736 518066
Jonathan Wilson - 07971 018921
Peter Massey - 07802 793515
In the LinkedIn Group you can suggest topics and offer to lead a conversation. We’ll help you to co-create the day and we will keep you posted as the agenda emerges and as people register. You'll see who is going and what their areas of interest and expertise are.
On the day you will meet other enthusiastic people, enjoy useful conversations and experience collaborative ways of working.
You won’t get sold to. We promise.
You will enjoy great conversations. We promise.
You will get new ideas to make your work better. We promise.
It will be a good fun, valuable day. We promise.
Or we will give you your money back. We promise.